Client Terms & Conditions
What these terms cover: These are the terms and conditions on which we supply Training and/or Wellbeing Services to you. You accept that by purchasing any of our Training and/or Wellbeing Services, you agree to be bound by these Terms and Conditions. If you think that there is a mistake in these terms, please contact us to discuss.
Definitions
Training and/or Wellbeing Services: the training courses or other wellbeing services being bought by the Client and delivered by the Provider.
Provider: Ripple&Co who will provide the services to the Client.
Client: the purchaser of the Training and/or Wellbeing Services.
Delegate(s): an individual or representative scheduled by the Client to attend a training course or use the wellbeing services.
Data Protection Legislation: means:
(a) The General Data Protection Regulation (GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications (EC Directive) Regulations 2003; and
(b) any other legislation in force from time to time relating to privacy and/or the Processing of Personal Data and applicable to the provision and receipt of Training Services under these Terms and Conditions; and
(c) any statutory codes of practice issued by the Information Commissioner in relation to such legislation.
Personal Data: has the meaning given to it in the Data Protection Legislation.
Processing: has the meaning given to it in the Data Protection Legislation.
Training Materials: any materials or documents given by the Provider to the Client and / or Delegates as part of the Training and/or Wellbeing Services.
Your rights to make changes:
We understand circumstances can change and the Client may need to make an alteration to the original training course. If the Client wishes to make a change to the Training and/or Wellbeing Services booked, please contact Ripple&Co as soon as possible in writing.
For the first set of amendments made more than 7 working days before the Training and/or Wellbeing Services delivery date these will be completed free of charge, subsequent change requests will be subject to a £50 administration fee.
Please note no changes can be made to a Training and/or Wellbeing service 7 working days before the service start date.
Once a Delegate has been given access to training materials, the fee for these cannot be reimbursed.
Our rights to make changes.
Minor changes to the Training and/or Wellbeing Services: The Provider may change the Training and/or Wellbeing Services:
to reflect changes in relevant laws and regulatory requirements; and
to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect the Training and/or Wellbeing Services.
Providing the Training and/or Wellbeing Services
Payment of services: Please note that a completed order form with a confirmed PO number (if relevant) is required to confirm any Training and/or Wellbeing services. As soon as this is received, work will commence, and bookings will be secured. An invoice will be raised for 100% of the course cost at the time of booking, and any remaining material costs and expenses will be invoiced following delivery.
Subject to any agreement in writing to the contrary, the Client will pay all reasonable expenses incurred by the Provider in the delivery of its services. A copy of the Provider’s expenses policy is available on request.
Suitability for the Training and/or Wellbeing Services:
Please note it is the Client’s responsibility to ensure that Delegates booked on the Training and/or Wellbeing Services are free from any condition which would affect their capability to undertake the chosen Training and/or Wellbeing Services, and that they have the aptitude to cope with the Training and/or Wellbeing Services. The Provider welcomes Delegates with disabilities, but it remains the Client’s responsibility to ensure that they are appropriately supported in their workplace. The Provider would welcome in advance, for setup purposes, notification of any assistance that a Delegate is likely to need during the running of the course.
Delegates need a good command of English. Whilst The Provider is often able to provide support to people who for example do not have English as a first language, the ability to do so is limited by the time available and the number of people who require assistance. The Client is responsible for ensuring that the Delegate has a sufficient proficiency in English to participate in the Training Services.
For virtual deliveries, Delegates are required to have access to a good internet connection and a computer for their personal use throughout the duration of the delivery of the Training and/or Wellbeing Services.
For in person deliveries at the Client’s premises or at 3rd party site booked by the client, the Client shall ensure access, training space and any equipment (tested and working) necessary for the delivery of the Training and/or Wellbeing Services; and such facilities as are reasonably notified to the Client in advance.
If a Delegate is refused admission to a course as they have arrived late or deemed unsuitable by the trainer, no refund will be issued to the client.
Materials distributed during the Training and/or Wellbeing Services:
All intellectual property rights in or arising out of or in connection with the Training and/or Wellbeing Services, including any associated Training Materials remain with the Provider. No reproductions, scans or copies (wholly or in part) shall be made of the Training Materials without the prior written consent of the Provider.
Quality assurance
The Provider will collect Delegate feedback from those attending the Training and/or Wellbeing Services, review the findings of Delegate feedback and continuously improve its delivery, content and standards in response to this feedback. The Provider will supply the Client with copies of Delegate feedback as requested.
The Provider will carry out periodic quality assurance audits of its trainers to ensure that the highest standards of training delivery are achieved and if appropriate to receive feedback from the Delegates.
What will happen if the required information is not provided: The Client will need certain information to be able to supply the Training and/or Wellbeing Services, for example, Delegate name, email address, postal address. The information required will be stated in the description of the Training and/or Wellbeing Services and requested by the Provider. Additionally, the Client must provide the following information: details of any assistance a Delegate that is booked to attend the Training and/or Wellbeing Services is likely to need during the running of the Training and/or Wellbeing Services.
If this information is not received within a reasonable time of asking for it, or if the information given is incomplete or incorrect information, the Provider may make an additional charge of a reasonable sum to compensate for any extra work that is required as a result. The Provider will not be responsible for complications on the day of the Training and/or Wellbeing Services if this is caused by either a lack of information from the Client, or information not being provided within a reasonable time of asking for it.
Personal data
The Provider, T&ER Development Ltd (t/a Ripple&Co) is registered with the Information Commissioners Office (ICO). Registered reference: ZA612720
The Provider will use any personal data collected during the set up and delivery of Training and/or Wellbeing Services or any other contact, in accordance with current UK data protection legislation and the Provider’s Privacy Statement.
Removal of Delegates
We reserve the right to refuse to allow any Delegate to participate, or continue to participate, in the Training and/or Wellbeing Services if the Delegate:
gives cause for concern that the continued participation may cause offence or injury to themselves or other Delegates;
is deemed by us to behave inappropriately;
is finding the pace of the course challenging due to their lack of proficiency in English
is in our reasonable opinion, under the influence of drugs and/or alcohol
In the case of cancellation (where a postponement is not possible):
Training and/or Wellbeing Services incorporating TalkWorks
Cancellation
Less than 28 days
Less than 21 days
Less than 14 days
Less than 7 days
Less than 48 hours
Other mental health and wellbeing Training and/or Wellbeing Services
Cancellation
Less than 28 days
Less than 21 days
Less than 14 days
Less than 7 days
Less than 48 hours
Cancellation fee
30%
40%
50%
70%
100%
Cancellation fee
0%
30%
50%
70%
100%
Returning course materials
The Client must return any course related hard copy Training Materials in their original packaging to us within 14 days of cancelling a course. Returns are at the Client’s cost and risk, and the course materials must be returned in a resaleable condition. We strongly encourage the Training Materials are sent by recorded delivery and proof of postage and delivery is retained.
For help with returns, please contact us on 03335330253 within office hours 9am-5pm Monday – Friday or email us at training@rippleandco.com
Law
This Agreement shall be subject to the laws of England and Wales. Nothing in these terms and conditions will reduce your rights under current UK law (including statutory rights) relating to the supply of unsatisfactory services.
Changes to the terms and conditions
From time to time, we may update these terms and conditions. When changes are made, they will be reissued to the Client.
T&ER Development (t/a Ripple&Co) Company registration number 415669674
Westminster House, 10 Westminster Road, Macclesfield, Cheshire, UK, SK10 1BX